Traveller Terms & Conditions
OffGrid Expeditions
Operated by DataSimplified (Pty) Ltd
Effective date: 5 November 2026
Last updated: 5 November 2026
Version: 1.0
1. Introduction
Welcome to OffGrid Expeditions ("OffGrid Expeditions", "OffGrid", "OGE", "we", "us" or "our").
These Traveller Terms & Conditions ("Terms") govern your access to and use of the OffGrid Expeditions website and marketplace at https://offgridexpeditions.com.
OffGrid Expeditions is an online platform connecting travellers with independent accommodation providers, safari operators, tour providers and activity operators across Africa.
By accessing or using the platform, you agree to comply with these Terms, subject to applicable law.
If you create an account, you may be required to expressly accept these Terms during registration.
Please read these Terms carefully before submitting enquiries or entering into arrangements with independent operators.
2. Website Operator
OffGrid Expeditions is owned and operated by:
Legal entity: DataSimplified (Pty) Ltd
Registration number: 2016/476148/07
Trading name: OffGrid Expeditions
Registered address: 44 Fuchsia Street, Durbanville, 7550, South Africa
Website: https://offgridexpeditions.com
Contact email: info@datasimplified.co.za
DataSimplified (Pty) Ltd is a company registered in the Republic of South Africa.
3. Nature of the Marketplace
OffGrid Expeditions is a travel discovery, introduction and quotation marketplace.
The platform enables travellers to discover independent African travel businesses and explore accommodation, activities, tours and safari packages.
Where the relevant functionality is available, travellers may submit enquiries and request quotations from operators.
OffGrid Expeditions is not a travel booking engine and does not itself provide the accommodation, tours, safaris or activities advertised by independent operators.
Unless expressly agreed otherwise in a separate written agreement:
- OGE does not confirm travel reservations.
- OGE does not collect traveller payments for travel services.
- OGE does not issue travel tickets or accommodation vouchers.
- OGE does not directly manage cancellations or refunds for operator services.
- OGE does not employ or control independent travel operators.
- OGE does not guarantee that any advertised service is available on a particular date.
The independent operator is responsible for providing the travel service and managing its contractual relationship with the traveller.
Nothing in these Terms excludes any responsibility that OGE may have under applicable law.
4. Independent Travel Operators
Accommodation, safari, tour and activity services displayed on the marketplace are offered by independent operators.
These operators are responsible for their own:
- Services, accommodation and experiences.
- Pricing and quotations.
- Availability and reservation arrangements.
- Booking confirmations and payment terms.
- Cancellation and refund policies.
- Licences, permits and regulatory compliance.
- Safety procedures and operational standards.
- Insurance arrangements.
- Customer service and delivery of agreed services.
Operators may have their own Terms & Conditions and Privacy Policies.
Travellers should review those documents before accepting a quotation, making a payment or entering into an agreement.
A contract for travel services is generally entered into directly between the traveller and the relevant operator.
OGE is not automatically a party to that contract simply because the parties were introduced through the marketplace.
5. Operator Verification and Approval
OffGrid Expeditions may operate registration, verification and approval processes for businesses participating in the marketplace.
These processes may involve reviewing business information, supporting documents and operator profiles.
However, an operator being approved or verified on OGE does not constitute an unconditional guarantee of its reliability, financial stability, licensing, insurance, safety standards or service quality.
Verification reflects the checks performed by OGE at the relevant time and should not be interpreted as a guarantee of future performance.
Travellers should undertake reasonable independent checks before making payments or entering into contractual arrangements.
OGE may suspend, restrict or remove operator accounts or listings where reasonably necessary, including for suspected misrepresentation, safety concerns, breaches of platform rules or other legitimate reasons.
OGE will seek to handle such decisions fairly and in accordance with applicable law.
6. Traveller Accounts
Certain marketplace features may require you to create a registered traveller account.
When registering, you agree to:
- Provide accurate and current information.
- Use an email address that you are authorised to access.
- Keep your authentication credentials confidential.
- Avoid sharing your account with unauthorised persons.
- Notify us if you suspect unauthorised account access.
- Use the platform lawfully and responsibly.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
You must not impersonate another person or create accounts for fraudulent or misleading purposes.
We may require email verification or additional security checks.
7. Age Requirements
Traveller accounts are intended for individuals aged 18 years or older.
By registering, you confirm that you are at least 18 years old and legally capable of entering into the relevant agreements.
Parents or authorised adults may make travel enquiries involving children.
Where information about children is needed for quotations, it should be limited to information reasonably necessary for the relevant travel arrangements.
8. Marketplace Listings and Information
Operators are responsible for the content they submit, including descriptions, photographs, itineraries, pricing, facilities, inclusions and exclusions.
OGE may review submitted content before publication but does not guarantee that every statement made by an operator is accurate, complete or current.
Marketplace content is provided for travel discovery and planning purposes.
Information may change without immediate notice, including:
- Prices and seasonal rates.
- Availability.
- Included activities.
- Accommodation facilities.
- Travel schedules.
- Transport arrangements.
- Local access conditions.
- Park fees and government charges.
Displayed prices are indicative unless expressly confirmed by the relevant operator in a quotation.
Travellers should confirm all material details with the operator before entering into an agreement.
Photographs may be illustrative and may not represent the exact accommodation unit, vehicle, room or conditions available for a particular enquiry.
9. Requesting a Quotation
Where the Request a Quote functionality is available, travellers may submit enquiries to operators through OGE.
To obtain an appropriate quotation, travellers may be asked to provide:
- Preferred destinations.
- Proposed travel dates.
- Number of adults and children.
- Accommodation or activity preferences.
- Relevant travel requirements.
- Contact information.
- Additional questions or special requests.
Submitting an enquiry does not constitute a booking, reservation or commitment to purchase a travel service.
A quotation request does not guarantee that an operator will respond, provide a quotation or have availability.
Operators are independently responsible for preparing and issuing their quotations.
OGE may maintain records of enquiries and associated responses for operational, security and legitimate administrative purposes in accordance with its Privacy Policy.
10. Quotations and Acceptance
Where operators respond to enquiries through the platform, quotations may include:
- Proposed travel dates.
- Accommodation or services offered.
- Pricing and applicable currency.
- Inclusions and exclusions.
- Applicable taxes and charges.
- Payment requirements.
- Quotation validity periods.
- Operator-specific conditions.
Travellers should review quotations carefully and clarify any uncertainty before proceeding.
Accepting or indicating interest in a quotation through OGE does not, by itself, guarantee a confirmed reservation or establish that payment has been received.
Any binding reservation or travel-service agreement is subject to the relevant operator's confirmation, terms and applicable law.
The operator is responsible for communicating the final reservation arrangements and payment instructions directly to the traveller.
OGE does not guarantee that a quoted price or availability will remain unchanged after the quotation expires.
11. Payments and Financial Transactions
OGE does not currently collect or process traveller payments for accommodation, safaris, tours or activities through its marketplace.
Payment arrangements are made directly between travellers and independent operators.
Before making a payment, travellers should:
- Verify the operator's identity and payment instructions.
- Review the operator's payment and cancellation terms.
- Confirm the currency and total amount payable.
- Understand any deposit requirements.
- Confirm what is included and excluded.
- Be cautious about unexpected changes to bank details.
OGE will not ordinarily request that travellers transfer accommodation or safari payments into a DataSimplified or OGE bank account.
If a traveller receives suspicious payment instructions claiming to originate from OGE, the traveller should contact us before proceeding.
OGE is not responsible for administering refunds owed under a separate contract between a traveller and an operator, except where applicable law establishes a responsibility on OGE.
12. Cancellations, Amendments and Refunds
Cancellation policies, amendments, refunds and related arrangements are determined by the relevant operator's contractual terms, subject to applicable consumer-protection legislation.
Travellers should obtain and review these terms before confirming travel arrangements.
OGE does not automatically have authority to cancel, amend or refund reservations made directly with an independent operator.
Where a dispute arises, travellers should first contact the relevant operator.
OGE may provide reasonable assistance with communication or marketplace-related complaints but does not guarantee resolution of contractual disputes between independent parties.
Nothing in these Terms limits non-excludable legal rights or remedies.
13. Travel Risks and Responsibilities
African travel experiences may involve remote locations, wildlife, outdoor activities, changing weather conditions and other inherent risks.
Travellers are responsible for considering the suitability of an experience for their individual circumstances and obtaining appropriate advice where necessary.
Depending on the destination and activity, this may include:
- Valid passports and entry requirements.
- Visas and immigration documentation.
- Vaccination and health requirements.
- Travel insurance.
- Medical or evacuation cover.
- Physical fitness and accessibility requirements.
- Local travel advisories.
- Wildlife and outdoor safety guidance.
Operators are responsible for the safety procedures and operational standards applicable to the services they provide.
Travellers must follow lawful and reasonable safety instructions issued by operators and relevant authorities.
OGE does not provide individual medical, immigration or travel-safety advice.
Information published in Travel Guides or Journal articles is general information and should be independently verified where important.
14. Travel Insurance
We strongly recommend that travellers consider suitable travel insurance before confirming travel arrangements.
Depending on the journey, appropriate cover may include:
- Emergency medical treatment.
- Medical evacuation or repatriation.
- Trip cancellation or interruption.
- Personal belongings.
- Delays and unexpected disruptions.
- Activities involving remote environments or wildlife.
Insurance terms and exclusions vary by provider.
OGE does not guarantee the suitability of any particular insurance product.
15. Traveller Conduct
Travellers agree not to:
- Submit false or misleading enquiries.
- Use the platform for fraudulent activities.
- Harass or threaten operators or other users.
- Send abusive or unlawful messages.
- Attempt to access another user's account or private information.
- Interfere with website security or operations.
- Upload malicious content.
- Misuse operator contact information for spam or unauthorised marketing.
- Use automated methods that disrupt the marketplace or unlawfully collect information.
We may restrict access or take other proportionate action where users breach these Terms or pose a security risk.
16. Communications Between Travellers and Operators
OGE may facilitate communication between travellers and operators through platform messaging and transactional email notifications, where available.
Travellers acknowledge that relevant enquiry information will be shared with the selected operator.
Operators may contact travellers directly to discuss requests and proposed arrangements.
Travellers should avoid sharing unnecessary financial, medical or identity documentation through general marketplace messages.
Communications may be retained in accordance with our Privacy Policy and applicable retention requirements.
OGE may investigate suspected abuse or misuse of platform communications where lawful and reasonably necessary.
17. Travel Guides, Journal and Editorial Content
OGE may publish destination guides, travel articles, recommendations and other editorial content.
Such material is provided for general information and inspiration.
We aim to keep content accurate and useful, but travel conditions, regulations, operating hours, prices and access requirements can change.
Editorial content is not a substitute for confirmation from operators, authorities or qualified advisers.
The inclusion of a destination or experience does not constitute a guarantee of its safety, availability or suitability.
18. Intellectual Property
Unless otherwise stated, the OffGrid Expeditions website, branding, original text, design elements and platform functionality are owned by or licensed to DataSimplified (Pty) Ltd.
Operator-submitted photographs, descriptions, logos and other content may remain the intellectual property of their respective owners or licensors.
You may use the website for legitimate personal travel research and enquiries.
You may not, without appropriate permission:
- Reproduce substantial website content for commercial exploitation.
- Copy or redistribute proprietary platform material.
- Misrepresent OGE content as your own.
- Use OGE branding in a misleading manner.
- Infringe the intellectual property rights of operators or other parties.
Nothing in these Terms restricts uses permitted by applicable law.
19. Privacy and Personal Information
We process personal information in accordance with applicable privacy legislation and our published Privacy Policy.
Please refer to:
OffGrid Expeditions Privacy Policy
The Privacy Policy explains how personal information is collected, used, shared, retained and protected.
20. Website Availability
We take reasonable steps to maintain the availability and security of the platform.
However, website access and individual features may occasionally be interrupted by:
- Maintenance.
- Technical failures.
- Internet or infrastructure outages.
- Security incidents.
- Third-party service disruptions.
- Events outside our reasonable control.
We may modify, suspend or discontinue features where reasonably necessary, subject to applicable contractual and legal obligations.
We do not guarantee uninterrupted access or that every operator listing will remain available indefinitely.
21. Complaints and Disputes
If you experience a problem relating to an operator or an advertised service, we encourage you to contact the operator directly in the first instance.
If your concern relates to the operation of the OGE marketplace, misleading platform content, suspected fraud or a breach of these Terms, please contact:
info@datasimplified.co.za
Please provide enough information for us to investigate the matter.
We may review relevant platform records, request information from the parties and take appropriate action within our authority.
OGE does not act as a court, arbitrator or guaranteed dispute-resolution service between travellers and independent operators.
Nothing in this section removes rights available under applicable consumer-protection legislation.
22. Limitation of Liability
OGE is responsible for its own acts and omissions to the extent required by applicable law.
Independent operators are generally responsible for the travel services they offer and provide.
To the extent permitted by applicable law, OGE does not accept responsibility for losses arising solely from an independent operator's failure to perform its separate contractual obligations, or from circumstances beyond OGE's reasonable control.
OGE does not guarantee the accuracy, availability, safety or suitability of every independently supplied service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer rights, liability for fraud, or other mandatory legal obligations.
Any limitation of liability must be interpreted consistently with applicable law.
23. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the platform, fraudulent conduct, or infringement of another person's rights.
This provision does not remove any mandatory legal protection available to you.
24. Suspension and Account Closure
Travellers may request closure of their accounts through the available account or privacy request processes.
We may suspend or restrict an account where reasonably necessary, including in response to:
- Suspected fraud.
- Security threats.
- Serious or repeated breaches of these Terms.
- Unlawful conduct.
- Misuse of marketplace communications.
Where appropriate, we will consider the circumstances and applicable legal obligations before taking action.
Account closure does not automatically remove information that must lawfully be retained.
Privacy and deletion requests are handled in accordance with our Privacy Policy.
25. Changes to These Terms
We may update these Terms to reflect changes in our services, operating model or legal requirements.
The latest version will be published on the website with its effective date.
Where material changes affect registered users, we will provide notice or request renewed acceptance where required by law or applicable contractual arrangements.
Continued use of the platform after an appropriately notified update may constitute acceptance to the extent permitted by applicable law.
26. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Disputes relating to the operation of the OGE platform will be subject to the jurisdiction of the competent South African courts, except where mandatory laws provide otherwise.
Nothing in these Terms removes consumer or data protection rights that apply regardless of a contractual choice of law.
27. Contact Information
For questions about these Terms or the operation of the marketplace, contact:
OffGrid Expeditions
Operated by DataSimplified (Pty) Ltd
Company registration number: 2016/476148/07
Managing Director: Michael Hamilton
Registered address: 44 Fuchsia Street, Durbanville, 7550, South Africa
Email: info@datasimplified.co.za
Website: https://offgridexpeditions.com
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